Client Background:
A large automobile repair center in the Mexican market has long been troubled by the problem of frequent damage to automobile wheel bearings, resulting in rising repair costs and increasing customer complaints.
Challenges:
The repair center mainly repairs cars and light commercial vehicles of various brands, but due to the poor local road conditions, the wheel hub bearings often wear out prematurely, make abnormal noises, or even fail during driving. This has become the core pain point for customers and directly affects the service quality and efficiency of the repair center.
TP Solution:
Product upgrade: In view of the complex, dusty and humid environment in Mexico, TP Company provides specially treated high-wear-resistant bearings. The bearing has been strengthened in the sealing structure, which can effectively prevent dust and moisture from intruding and extend its service life. Through the optimization of materials and design, we have successfully reduced the customer's return rate.
Fast delivery: The Mexican market has a strong timeliness in demand for bearings. When customers are in urgent need, TP Company launched emergency production and logistics coordination to ensure that the products can arrive in the shortest time. By optimizing supply chain management, TP Company shortens delivery time and helps customers cope with inventory pressure.
Technical Support: TP's technical team provided product installation and maintenance training to the customer's repair technicians through video guidance. Through detailed technical guidance, the repair center's engineers learned how to properly install and maintain bearings, reducing product failures caused by improper installation.
Results:
Through TP's customized solutions, the repair center solved the problem of frequent bearing replacement, the vehicle return rate dropped by 40%, and the customer's service time was shortened by 20%.
Customer Feedback:
We have had a very pleasant experience working with TP, especially in solving bearing quality and technical issues, and they have shown great professionalism. The TP team deeply understood the challenges we faced, analyzed the root causes of the problems, and recommended customized solutions. And we look forward to further deepening cooperation in the future.
TP can provide you with product customization services, quick response and technical support to solve all your problems. Get technical support and customized solutions, contact us for more needs.
