Client Background:
Due to changes in the local market and political agenda, Turkish customers faced serious difficulties in receiving goods at a certain period. In response to this emergency, customers asked us to delay shipment and seek flexible solutions to relieve their pressure.
TP Solution:
We deeply understood the customer's challenges and quickly coordinated internally to provide support.
Storage of prepared goods: For goods that have been produced and ready to be shipped, we decided to temporarily store them in TP warehouse for safekeeping and wait for further instructions from customers.
Adjustment of production plan: For orders that have not yet been put into production, we immediately adjusted the production schedule, postponed production and delivery time, and avoided resource waste and inventory backlog.
Flexible response to customer needs: When market conditions gradually improved, we quickly started production arrangements to meet customers' shipping needs and ensure that the goods could be delivered smoothly as soon as possible.
Support plan: Help customers analyze the situation of the local market, recommend hot-selling models in the local market to customers, and increase sales
Results:
At the critical moment when customers faced special difficulties, we demonstrated a high degree of flexibility and responsibility. The adjusted delivery plan not only protected the interests of customers and avoided unnecessary losses, but also helped customers reduce operational pressure. When the market gradually recovered, we quickly resumed supply and completed delivery on time, ensuring the smooth progress of the customer's project.
Customer Feedback:
"During that special period, I was deeply moved by your flexible response and firm support. Not only did you fully understand our difficulties, but you also took the initiative to adjust the delivery plan, which provided us with great help. When the market conditions improved, you responded quickly to our needs and ensured the smooth progress of the project. This spirit of cooperation is admirable. Thanks for TP support, and we will continue to work together in the future!"
