Client Background:
An American customer made an urgent request for additional orders due to urgent needs in the project schedule. The 400 Driveshaft center support bearings they originally ordered were expected to be delivered in January 2025, but the customer suddenly needed 100 of center bearings urgently and hoped that we could allocate them from the existing inventory and ship them by air as soon as possible.
TP Solution:
After receiving the customer's request, we quickly started the emergency response process. First, we learned about the customer's actual needs in detail, and then the sales manager immediately communicated with the factory to coordinate the inventory situation. After rapid internal adjustments, we not only successfully advanced the overall delivery time of the 400 orders, but also specially arranged for 100 products to be delivered to the customer within a week by air. At the same time, the remaining 300 equipment were shipped by sea freight at a lower cost as originally planned to meet the customer's subsequent needs.
Results:
In the face of the customer's urgent needs, we demonstrated excellent supply chain management capabilities and flexible response mechanisms. By quickly coordinating resources, we not only solved the customer's urgent needs, but also exceeded expectations and completed the delivery plan of large-scale orders ahead of schedule. In particular, the air shipment of 100 pieces of equipment reflects TP's emphasis on customer needs and its service spirit of protecting customer interests at all costs. This action effectively supports the customer's project progress and further consolidates the cooperative relationship between the two parties.
Customer Feedback:
"This cooperation made me feel the efficiency and professionalism of your team. In the face of sudden emergency needs, you responded quickly and quickly developed solutions. Not only did you complete the delivery ahead of schedule, but you also ensured that our project went on as planned through air transportation. Your support makes me full of confidence in future cooperation. Thank you for your unremitting efforts and outstanding performance!"
